Here are some of the questions we are most often asked about vanilla. These are the short answers. If you have questions about specific products, be sure to read the descriptions displayed with each product. If you are interested in more detailed information about vanilla, please contact us.
Frequently Asked Questions
For us, all our qualities are better, Our Vanilla, mainly from the Planifolia species, stands out both for its finesse and its aroma, since the harvest is made as late as possible to let the pod reach nine months of maturity. to preserve the maximum flavor potential of the pod
Our vanilla follows extremely strict steps and Zero chemicals, additives, preservatives or materials likely to be made with chemicals are used, the preparation is done in the most traditional way possible. Here are the 6 steps for our preparation.
- Sorting and washing green pods
- scalding
- parboiling
- drying
- Grading and sorting
- Refining and crating in wood
Our vanillas and vanillas are shipped from our sambava store in Madagascar via Antananarivo international airport.
Yes, you can place your orders without creating a customer account. You make a request by email or contact us to specify your request on the quality and quantity you are looking for, Our service will send you an email attached with a quote and a sales contract,
We ship all over the world. Air or sea freight will be added to the quote
At each stage, you receive e-mails from us and from the forwarding agent (Fedex, Dhl or Bolloré) with the export documents, the tracking number and the LTA number, to inform you of the progress of your order and delivery. . Remember to check in your spam that the email has not gotten lost.
There are 2 types of freight:
- Express door to door
- Gate at the airport
Yes, the insurance generally costs 1% of the sum of the invoice, the insurance covers parcels, lost parcels, undelivered parcels, natural disasters or parcels damaged when sending, since the products are expensive, these incidents are very rare but always take precautions
A damaged package must be reported as soon as possible, accompanied by explicit photos so that we can assert your rights with the shipping company. If your parcel is delivered against signature, we invite you to mention your reservations on the slip when delivering your parcel.
It depends on where you are and the quantity of the order. Orders for 5 to 25 kilos processed and documented will take 5 to 7 business days. Deliveries abroad can take up to 7 days for delivery. Delivery details will be provided in your confirmation email.
- For 100 kilo processed and documentation will take 10 to 15 business days. Deliveries abroad can take up to 7 days for delivery.
- For 1000 kilo – 5000 kilo processed and documentation will take 30 days
- open. Deliveries abroad can take up to 7 days for delivery.
- For 10000 kilo – 30000 kilo processed and documentation will take 45 -50 days
- Business. Deliveries abroad can take up to 7 days for delivery.